Shipping Policy
Thank you for shopping with us. This Shipping Policy outlines the terms and conditions regarding the delivery of products purchased through our website, gigi-cshop.com. We are committed to ensuring that your order is processed and delivered smoothly. Please read this policy carefully before completing your purchase.
Order Processing
Once you place an order through our website, you will receive an order confirmation email acknowledging that we have received your request. Our team begins processing your order shortly thereafter. During processing, we verify product availability, payment details, and shipping destination information.
Processing typically occurs during regular business days. Orders placed on weekends or public holidays may be processed on the next business day. We strive to complete processing as quickly as possible, but please note that processing times may vary depending on product availability and order volume.
Once processing is complete, your order will be prepared for shipment. You will receive a separate notification when your package is ready to leave our facility. This notification may include relevant details to help you track your shipment’s progress.
Shipping Destinations
We currently offer shipping to a wide range of locations. While we aim to serve as many customers as possible, there may be certain regions or addresses that we are unable to deliver to due to logistical constraints or legal requirements. If you are unsure whether we ship to your location, we recommend reviewing the available shipping options during checkout.
Please ensure that the shipping address you provide is complete and accurate. We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information provided by you. If you realize an error in your shipping address after placing an order, please contact our customer support team as soon as possible. While we will do our best to accommodate changes, we cannot guarantee that adjustments can be made once processing has begun.
Shipping Methods and Carriers
We partner with reputable carriers to deliver your orders safely and efficiently. The specific shipping method for your order will be determined based on the nature of the products and your shipping destination. We reserve the right to select the most appropriate carrier for each order.
In some cases, your order may be delivered in multiple packages or shipments. This may occur if your order contains products that are stored in different locations or require special handling. If your order is split into multiple shipments, you will receive separate tracking notifications for each package.
Delivery Attempts
Our carriers will make reasonable efforts to deliver your package to the provided address. If no one is available to receive the package at the time of delivery, the carrier may leave the package in a secure location, with a neighbor, or at a local collection point, depending on local practices and carrier policies. Alternatively, the carrier may leave a notice with instructions for redelivery or pickup.
You are responsible for ensuring that someone is available to accept delivery or that alternative arrangements are made with the carrier. We are not liable for lost or stolen packages that have been confirmed as delivered by the carrier to the address you provided.
Undeliverable Packages
A package may be deemed undeliverable for several reasons, including but not limited to incorrect or incomplete address information, refusal to accept delivery, failure to pick up the package from a collection point within the carrier’s specified timeframe, or failure to comply with customs or import requirements.
If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional charges may apply for reshipping undeliverable packages. If you no longer wish to have the order reshipped, you may be eligible for a refund for the products, subject to our return policy. Original shipping charges are generally non-refundable in cases of undeliverable packages caused by incorrect information or customer actions.
Customs, Duties, and Taxes
For international shipments, your order may be subject to customs clearance procedures in the destination country. Customs policies vary widely by country, and we have no control over these processes. You are solely responsible for any customs duties, taxes, import fees, or similar charges that may apply when your package reaches your country.
We are not responsible for delays caused by customs processing. Please note that customs authorities may choose to inspect and hold packages, and in some cases, products may be subject to import restrictions. You are responsible for complying with all local import laws and regulations. If you refuse to pay customs charges or if your package is seized, destroyed, or returned by customs, we may not be able to issue a refund.
Shipping Restrictions
Certain products may be subject to shipping restrictions due to their size, weight, nature, or legal classification. These restrictions may limit the destinations we can ship to or the carriers we can use. If your order contains such products, we will notify you during checkout or after you place your order.
We reserve the right to cancel any order or refuse shipment to addresses where legal or logistical restrictions apply. In such cases, we will issue a full refund for the affected products.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping practices, operational needs, or legal requirements. Any revisions will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.
Contact Information
If you have any questions or concerns about this Shipping Policy or your shipment, please reach out to our customer support team through the contact options available on our website. We are here to assist you.